Manage the planning/permanence of internal/external people in VERDI, including replacement/substitute functions. Availability can be adjusted in real-time via different channels (PC, application, telephone, etc.).
At the time of the alert, VERDI will independently check who is on call, taking into account or not availability, location, replacements… and alert the right people.
VERDI can alert autonomously via messages/signals but also via an IVR menu (own configurable), effectively call someone and set up voice-to-voice communication,